Case Study
Real Practices. Real Results.
Chad Latino DDS
Fee-for-Service General Dentistry
Waco, Texas
Dr. Chad Latino runs a high-performing, fee-for-service practice focused on patient care and long-term relationships. With the help of two dedicated VAs, his team stays ahead—phones are answered, claims are handled, and systems run smoothly so his in-office team can focus on what matters most.
Fee-for-Service
Patient-focused care. No insurance headaches.
3 Days a Week
Dr. Chad works just 3 days (sometimes 4).
2 Dedicated VAs
Trained, experienced, and fully integrated with his team.
$2M+ in Production
High production. Efficient systems. Happy patients.
“Our VAs are absolutely essential to how our practice runs. They handle the calls, insurance, and claims so my in-office team can focus on patient care and treatment planning. It gives me the freedom to work 3 days, grow my practice, and still be present for my family.”
The Challenge
- Front desk overwhelmed with phones, scheduling, and patient questions
- Insurance verifications and claims taking too much time
- Limited in-office team to manage everything
- Needed support to grow without working more days
The Solution
We placed 2 experienced, dedicated VA’s who are fully trained on Dr. Latino’s systems and work as an extension of his team.
- Phones (inbound/outbound)
- Insurance verification & benefits
- Claims submission & follow up
- Recall & reactivation
- Schedule support & confirmations
- General admin & data entry
Fully integrated with Dentrix and Denise (Office Manager) to keep everything running smoothly.
The Results
95%
Call Answer Rate
Up from 60%
30+
Hours Saved Per Week
For the in-office team
$2M+
In Production
Consistent growth while working fewer days
3 Days
(Sometimes 4)
Dr. Chad maintains work/life balance without compromise
35%+
Increase in New Patients
More time to focus on patient care & treatment planning
98%+
Claims Submitted on Time
Fewer denials. Faster payments.
$40K+
Recovered in 90 Days
From outstanding and denied claims
Happier Team & Patients
Less stress, smoother days, and better patient experience
“I didn’t want to work more days or add more stress. My VA’s give me the freedom to work 3 days, grow my practice, and still be present for my family.”
About the Practice
- Fee-for-Service General Dentistry
- Located in Waco, Texas
- Over $2M in annual production
- Dr. Chad works 3 days (sometimes 4) per week
The VAs
- 2 Dedicated VAs
- 2+ years of dental experience
- Trained on Dentrix
- Work full-time remotely
- Handle phones, insurance, claims & admin
Systems
- Dentrix (PMS)
- RingCentral Phone System
- Digital forms & e-docs
- Secure & HIPAA-compliant workflows
Services Provided
- Phone support (inbound/outbound)
- Insurance verification & benefits
- Claims submission & follow up
- Recall & reactivation
- Scheduling & confirmations
- Admin & reporting
Your practice. Our support. More time. More growth. Better balance.
Let’s talk about how a dedicated VA can help your practice thrive.
